What have you done to my hair? I did exactly what you told me to do. I asked for a light trim, not for a butchering! I had to cut out all the split ends. I look like a grapefruit! My head is too round! It's a short bob, very stylish. It looks more like a bowl cut to me! It looks fantastic, don't exaggerate. I hate it! I'm not paying for this! You have to pay me for my labor! I'm never coming here ever again! Trust me, you won't be missed.