Hello, is this the Smith residence? Hello, how can I help you today? I am very upset with the quality of your service. I'm sorry, what seems to be the problem? My Internet service did not work for three days. My records say a technician visited your area yesterday? Yes, he installed a new modem. Did it solve the problem? Yes, but I was overcharged for Internet service. Sorry about that. I'll give you credit for the three days. I was sold a wireless service unavailable in my area. I see it here; we charged you $5 extra a month. Yes. Kindly return my money, please.